Applying Total Quality Management in the Classroom and
Solving Students Failure
Masoumeh Pourrajab1
Ramli Basri
Shaffe Mohd Daud
Soaib Asimiran
Abstract
This paper aims to investigate how TQM can be applied in
industry and education. Total Quality Management (TQM)
is a management philosophy developed for industry aims
to improving the quality of production, but educators
believe that the TQM can also be applied in education.
It reviews one of the interpretations of TQM, which
focuses on enhancing the quality of the production
system so that a quality product with “zero defects”
will be produced. This may result in a process of
teaching and learning, which particularly emphasizes
gaining good results in examinations. This is, however,
against a second interpretation of TQM, seeing
improvement in the production system as a never-ending
cycle. In the context of education, this may result in
steadily boosting the quality of instruction to motivate
the students to become creative and critical thinkers in
a fast-changing technological world.
JEL Classification: D21; I23
Keywords: Total Quality Management, Quality Control, Zero Defects, Continuous Improvement.
